Customer Care Works
As an extension of PHG Contracting’s established customer care department, Arete Contracting brings a proven approach to managing post-build customer care tasks for housebuilders. Our team ensures that any customer-facing issues during the post-build phase are addressed with the same professionalism and care you would expect from your own team.
Communication
We prioritise open and clear communication between our team, the housebuilder, and the homeowners. To enhance this, we are developing a management portal that will provide regular updates on the progress of tasks, ensuring all parties stay informed.
Quality
Every customer care task is handled with meticulous attention to detail, ensuring defects are fully resolved and the work is completed to the highest standard, leaving homeowners fully satisfied.
Representation
We understand that, when working on your behalf, we represent your brand. Our professional approach ensures that your reputation remains intact as we complete works around occupied homes with care and respect.